Face-to-face audit
Watchful Eye Audits - for those who want more
Face-to-face audit - a visit to an establishment
What we investigate
- Processes:
- sales
- complaints
- return/exchange
- Cleanliness and appearance of the establishment
- Appearance and courtesy of the staff
- Staff competence
- Customer experience
- The examination of a service or process is based on strictly defined criteria
Additional options:
- audio and video recording
- conducting an interview in German or Polish
- preparation of an unusual scenario or problematic situation
