Indirect methods
Watchful Eye Audits - for those who want more
Indirect methods - telephone and email support
What we investigate:
- General standards of telephone line and email operation
- Speed of processes and responses
- Substantive nature of proposed solutions
- Staff knowledge and knowledge of the offer
- Quality of service provided
- Mode of communication, language
Additional options:
- audio recording
- conducting an interview in German or Polish
- preparation of an unusual scenario or problematic situation
